Frequently Asked Questions
How do I check availability?
You will find an Availability tab on the main menu - simply click on that and a drop down of all the cottages will appear allowing you to select which cottage you’d like to view. Click that then voila - you should be able to see the full availability calendar for that cottage!
Where are the prices?
There is a Rates tab which will have a drop down option for you to choose which cottage you want to look at. Click on that then the full list of Rates will open.
You can also use the green Book Now button on any of the Availability calendars. That will allow you to put in your dates and it’ll tell you the price for those dates. You don’t have to go any further!
How do I book?
Use the big, green Book Now button you’ll find on the Availability calendars pages. The process is hopefully pretty straightforward!
What deposit will I have to pay?
We ask for just a £75 min-refundable deposit to secure your booking. The balance is then due 6 weeks before your stay.
How do I get the EYFS/ambulance crew discount?
Please see the EYFS Discount Scheme page where hopefully I have explained it all very well…
What time can I arrive and when do we have to leave?
Check in is via key safe so you are free to arrive any time after 3pm on the first day of your stay. We ask that you leave by 10am on the last day of your holiday. These times may be able to be extended outside of very busy periods - always worth asking and I will help if I can!
Do I need to bring towels and bedding?
Nope. We’ll provide all bedding (except for travel cots) and two towels per person - leaving you more room to pack essentials like wine….! You will need to bring swimming/beach towels though.
Are dogs allowed in the bedrooms?
Of course they are! It’s your dog’s holiday too, and if they’re used to being in your lap and in the bedroom with you then that’s what they must be able to do! However, not all of our guests bring dogs and we want things to be lovely for everyone, so I’d be very grateful if you could bring suitable throw covers for the furniture/beds if you’re dog will be using them. Thanks.
Is the swimming pool open all the time?
We are so lucky to have such a fabulous facility! The pool is open daily all year round from 9am - 9pm. There are no staff though, so please keep safe and don’t swim alone or let children in without an adult. I’m afraid we can’t let dogs in either.
Can I bring a BBQ?
Our estate insurance doesn’t allow BBQ’s or fire pits at the cottages I’m afraid, but there is a brick built BBQ down by the lake and also some wooden picnic table. On a warm summer evening this is a lovely spot to have a sausage! We simply ask that you clear up the BBQ afterwards (a disposable BBQ is a sensible option here!).
Can I pay in instalments?
Usually yes! It involves quite a bit of admin, so we ask that it’s a minimum of £100 a time and you’ll need to email me to arrange this on info@devonbolthole.com